Most homeowners are looking for some peace of mind when shopping for a home security system in Austin.
Unfortunately, the buying process can be filled with potential headaches.
Door-to-door sales people, telemarketers, automated calling systems and more have been used by home security companies in Austin and all of Texas.
Between all of the harassing sales calls and misleading promises, it can be frustrating to find a home security system. We feel your pain. As one of the leading home security companies in Texas, we know how other so-called security companies treat homeowners.
Often, it’s not good.
To help you find an honest and reliable security company, here are a few things that you should ask those other security companies.
Question No. 1: Do you outsource?
A lot of times, the big national security companies operating in Texas will hire independent contractors to install the systems they sell. They sell the system, take your money and you never hear from them again. You’re then stuck dealing with some system installer you did not choose and get the pleasure of dealing with a customer service center on the other side of the country when the security system doesn’t work. Look for a security company that does things locally.
Question No. 2: Is it really free?
When a security salesperson tells you that something is free, look at the big picture. As an example, some security companies will offer a “free system” or “free installation.” That sounds nice doesn’t it? However, they then hammer you with start-up activation fees and other hidden monthly costs that can snowball out of control. I see customers every day paying double the normal monthly amount
Question No. 3: Where is the central monitoring station located?
When something goes wrong, would you prefer to talk to someone in New York City or in Texas? Some security companies will claim to be a “local business” only to outsource monitoring to some center thousands of miles away. Good security companies will keep monitoring nearby. When an emergency happens, you want the monitoring center nearby because every second matters in an emergency.
Get Help Now
Asking these three questions will help you find the right home security company. As you’re shopping, read online Austin security company reviews and check with the Better Business Bureau.
At Texas Security & Surveillance, we’re dedicated to serving homeowners throughout Texas. Our family owned company cares about our customers as well as our employees. We serve thousands of homeowners and have gotten excellent reviews. To see how we can help you, please visit our page on Austin home security systems.
